Of course you like them; you hired them. And of course you're rooting for them – they work on your behalf every day. If your small business is like many others, you run a tightly knit operation that ...

Measuring physician performance in an ambulatory surgery center has become essential, says Sandy Berreth, administrator of Brainerd Lakes Surgery Center in Baxter, Minn. “It is the only way we know if ...

“You can’t manage what you can’t measure” is a tired mantra, so let’s advance the discussion: What the heck are you measuring---and why? Talk to enough business owners, investors and advisors and you ...

Depending on the nature of the business, performance metrics can vary widely. Maybe that’s why so many businesses have so many metrics: the more processes, the more ways you can slice and dice ...

The final metrics I'll address in this series are for productivity. This is a slippery slope. Frankly, I can count on one hand the plants I've seen with an effective measure over the last 10 years.

We asked industry experts to share how their companies handle performance management in a way that aligns with their culture. These real-world examples demonstrate how structured communication, ...

Performance measurement is, admittedly, a tricky subject. On one hand, you must manage your operations and decisions by the numbers. But on the other hand, your employees are people–and people can be ...

As noted in Finding 1.1, two critical components are needed to evaluate the effectiveness of the Global Nuclear Detection Architecture (GNDA): a new strategic plan with outcome-based metrics and an ...