I’ve long been captivated by the idea of creating a leadership “user’s manual.” The basic idea is that managers should create a short guide to their personality, work style and, yes, even quirks, so ...

Ever walked out of a meeting thinking you had full agreement and commitment—only to discover weeks later that no one had a clear sense of expectations or how to work together? Most leadership energy ...

Some user manuals are a frustration, some are a pleasure – and all reveal more about us than we might think. Maybe you diligently read an instruction manual from cover to cover before you even turn on ...

Interested in more careers-related content? Check out our new weekly Work Life newsletter. Sent every Monday afternoon. When Michelle Bertholet hired a new employee last year, she gave careful thought ...