With the ubiquity of artificial intelligence these days, algorithms are seemingly making almost every decision for us, often to the detriment of the customer experience, Forrester Research says in a ...

“It falls to both the tech companies that built these systems and an engaged public to create technologies designed for social cohesion.” But what if we redesigned social media to bridge divides?

Algorithms have taken on an almost mythical significance in the modern world. They determine what you see on social media and when browsing online, help form people’s belief systems, and impact the ...